Beware!

Posted by bswain777 on 6/6/2007

My 4-door SUV was t-boned right at the post between the driver's door and the right side passenger's door. I thought it would be a total loss; yet, they decided to fix it. After three weeks, the Orangevale shop called me, but when I picked it up and looked inside I could see daylight around the rear passenger's door! They had refinished the door but done nothing to straighten it out and make sure it wouldn't leak water! I pointed this out to one of the adjusters and asked him if that was acceptable. He said it wasn't and rolled it back to the shop to make some "adjustments" as he termed it. About ten minutes later someone rolled my car back out and told me to take it home and let them know if I heard any air coming in from around the door as I drove it home! I know nothing about body work, but I was amazed at this appalling lack of attention, or skill, or whatever. I drove my car home and sprayed some water on the two doors for a few minutes and sure enough both doors leaked, so much so that a nice pool of water had formed inside the car behind the driver's seat. To make this short, I ended up returning my car to Golden State in Orangevale three times because it leaked water, and I was never compensated for gas or my time. After they tried to fix it for the fourth time and failed, the President of the company called me and asked me to bring my car to their Roseville shop so that he could "make sure it's fixed right this time." By that time, however, I was so fed up with Golden State that I fricken sold the car to my cousin for one fifth of what it was worth just so I wouldn't have to deal with their incompetence anymore. Altogether, I ended up eating three grand on the deal, but it was so worth not having to deal with Golden State Collision Centers Incorporated ever again. If your insurance company recommends that you take your car to their Orangevale shop, do yourself a favor and run!